Welcome to Our FAQs Page!
Here, you’ll find everything you need to know about Cleopatra Mask—from order confirmations and shipping times to product quality and returns. Let’s dive in!

What should I do if I have not received my confirmation email or tracking number?

You should receive a confirmation email right after your purchase. If it’s not in your inbox, check your spam/junk folder. Tracking numbers and instructions are usually sent 7 business days after your order, sometimes sooner. If you still haven’t received anything, please contact our customer service through the chat box in the lower right corner of our website.

How long until I get my items?

USA: Orders typically arrive within 5-10 business days.

What is the quality of the products?

We carry the best products from leading manufacturers and offer a 100% Customer Satisfaction Guarantee. If there’s an issue, we’ll exchange or refund your purchase to ensure you’re completely satisfied.

What should I do if my package is lost or damaged in transit?

We apologize if your order wasn’t delivered promptly or arrived damaged. First, check around your property, mailbox, and with your neighbors. If it’s still lost or damaged, contact us. We’ll file a claim with the carrier and repair, replace, or refund your purchase. Use the enclosed return shipping label at no extra charge if you need to return a damaged item.

How do I return an item?

You can exchange any item within 30 days of receiving it, as long as it’s unworn, with original packaging and tags, and accompanied by the original invoice. Returns can be refunded as a credit back to your credit card, store credit, or company check. Customized items are not eligible for returns or exchanges unless there’s a quality issue. Click HERE for more on our Return Policy.

How do I cancel an order?

You can cancel your order within 48 hours if it hasn’t been shipped yet. If it has already shipped, we’ll try to cancel it but can’t guarantee it. If you receive a canceled order, accept delivery and contact our customer service for return instructions.

For any further questions or assistance, feel free to reach out to us. Happy shopping at Cleopatra Mask!